I just came back from the nearest Starbucks from my office. I went to get a grande White Chocolate Mocca and paid my 5 bucks to the cashier. I the proceeded to wait for my beverage. A few moments later, the server told me that they’re out of White chocolate and if he could make me another drink. I asked for a regular mocca, and guess what, he told me that the drink would be on the house because they ran out of what I wanted !!!.
I say that’s great customer service on their behalf. I would have been ok without the refund, but by doing this, Starbucks probably just got a repeat customer who’d spread good words about the company. So, way to go Starbucks, great job.