I just came back from the nearest Starbucks from my office. I went to get a grande White Chocolate Mocca and paid my 5 bucks to the cashier. I the proceeded to wait for my beverage. A few moments later, the server told me that they’re out of White chocolate and if he could make me another drink. I asked for a regular mocca, and guess what, he told me that the drink would be on the house because they ran out of what I wanted !!!.
I say that’s great customer service on their behalf. I would have been ok without the refund, but by doing this, Starbucks probably just got a repeat customer who’d spread good words about the company. So, way to go Starbucks, great job.
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[...] About a year ago, I wrote this post about a particular incident of great customer service from Starbucks. A few months after that, I was contacted by Dr. Joseph Michelli, who was at that moment writing a book about the company. He wanted to use my experience in a particular chapter of his book. [...]