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About a year ago, I wrote this post about a particular incident of great customer service from [tag]Starbucks[/tag]. A few months after that, I was contacted by Dr. [tag]Joseph Michelli[/tag], who was at that moment writing a book about the company. He wanted to use my experience in a particular chapter of his book.

To make the story short, my entry was used in Dr. Michelli’s book, and he sent me an advanced copy of his book called [tag]The Starbucks Experience[/tag] along with a Starbucks gift certificate. Just wanted to convey my gratitude to both Dr. Michelli and Starbucks through this post.

[eminimall products="coffee, starbucks"]

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