*sigh*.. one of those days.
Here’s the situation:
- I have an Indonesian credit card, have been using it with no problems for the last few months. I used it last night with no problems at all at a restaurant in Jakarta.
- On the 10th of July (last week), I authorized a charge for my transcript request from my university in Canada. It got rejected.
- I have a recurring charge for Facebook Ads (US based) that goes on my credit card every week or so. And for the last 6 months or so, has had no problems whatsoever.
- On the 14th of July (last night), the Facebook charge failed.
- Credit card is working fine in Indonesia up to the 14th.
- Credit card is refused in Canada on the 10th.
- Credit card is refused in US on the 14th (when it was working fine the last 6 months).
- There must be something wrong with this card’s processing foreign based charges.
The call to customer service (please allow me to do this beforehand: @#$^@#$&^@#$&@#$&#$&!@#$&!#$^!#$&):
Me: (Explained the situation above to her)
CS: Please hold, our system is slow
<5 minutes later>
CS: Thanks for holding, according to our records, the problem is from the Canadian side, please ask them to try again.
Me: Really? Then how do you explain the failure from Facebook (US) on the 14th?
[Repeat these next 4 lines about 3 or 4 times]
CS: Not sure, please try again, and if it fails, call us again.
Me: That doesn’t make sense, it failed on the 10th in Canada, it failed on the 14th in the US, 2 different countries, 2 different institutions. It must be your system that’s having problems.
CS: It’s the overseas system that failed. That’s what I’m told by our people, please ask them to try again and call us again if it fails again.
[Sigh, apparently these people cannot think for themselves and are just parrots repeating their higher up parrots who just cannot be bothered to get off their asses and check what's actually wrong]
Me: And what difference would that make? Why can’t you just check it now?
CS: Our system is slow, please call back again if it fails.
- Indonesian customer service is crap, just like any other public facing service here, be it government or private.
- It seems people here are not trained to think at all (as proven by that repeat loop in the middle of my conversation). Maybe they’re required to have their brain taken out before they can apply for customer service positions.
- Customer service in Indo just shoves the problems aside and hopes it goes away (note: no, it doesn’t) or the people needing service get tired enough of their stupidity that they get frustrated and quit trying to find answers through customer service.
- I’m still @#$&^@#&^@#$&@#$&@#$&@#$&@#&@#%&@#&.
Thanks for reading.
Technorati Tags: indonesian customer service, bad customer service, stupidity